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Warranty

As the official dealer of global manufacturers of industrial tools and equipment, ProfTechInstrument LLP provides a warranty on every product it sells.

Warranty on all products

Terms and periods are set for each brand and model and recorded in the supply contract.

Start of the warranty period

The warranty period starts on the date the waybill is signed.

Official dealer certificates

Certificates for each brand can be viewed and downloaded on the brand page.

A contract number is required

Contact your manager — they will organise the whole process.

How to make a warranty claim

  1. 1

    Contact your manager

    Give the contract number and describe the problem.

  2. 2

    Provide documents

    Your manager will tell you which documents your contract requires.

  3. 3

    Process coordination

    Your manager arranges diagnostics, repair or replacement under the contract terms.

  4. 4

    Case closed

    You receive the repaired or replaced tool with supporting documents.

Check that your tool is genuine

We are the official dealer of every brand we offer. Dealer certificates (PDF) are available on each brand page.

View brands and certificates

Frequently asked questions

What warranty do TorcUP, Bahco and Norbar products come with?
The warranty covers every product we offer. Specific terms and periods depend on the brand and model and are recorded in the supply contract. Ask your manager about the terms for a particular product before ordering.
When does the warranty period start?
The warranty period starts on the date the waybill is signed.
What does the warranty cover, and what is not covered?
Warranty terms, including covered and excluded cases, are set individually for each brand and model and recorded in the supply contract.
Which documents do I need for a warranty claim?
You need the supply contract number. Once you provide it, your manager organises the rest of the process.
Do I need a serial number or a defect report?
How a warranty case is documented — serial number, photos, defect report — is defined by the contract for the specific brand and model.
How long do diagnostics, repair and replacement take?
Lead times for diagnostics, repair and replacement are set in the contract. Your manager starts coordinating as soon as the claim is received and keeps you informed at every stage.
Where do I send a tool from other regions of Kazakhstan?
Warranty return logistics from the regions are arranged under the contract terms. Your manager coordinates the whole process from claim to closure.
Who pays for shipping in a warranty case?
Responsibility for logistics in a warranty case is defined by the supply contract.
Do you offer post-warranty service and calibration?
Post-warranty service and calibration are available depending on the brand and model. Contact your manager for the terms for a specific tool.
How can I make sure a tool is genuine and not a counterfeit?
ProfTechInstrument LLP is the official dealer of every brand it offers. Official dealer certificates are published on each brand page and can be viewed and downloaded.

Warranty service

For a warranty claim, contact your manager. Have your supply contract number ready.

Phone: +7 (777) 351-55-11

WhatsApp: +7 (747) 479-62-52

Email: sales@proftools.kz