For legal entities only (B2B). Return and exchange terms are defined by the supply contract.
ProfTechInstrument LLP sells exclusively to legal entities under supply contracts. Consumer protection law does not apply to these relationships. Return terms are governed entirely by the contract concluded.
Supply contract
All return and exchange terms are recorded in the supply contract and take precedence.
Your manager coordinates
Contact your manager with the contract number — they will handle the whole process from start to finish.
Exchanges are possible
As well as returns, goods can be exchanged. Terms are defined by the contract.
Damage on delivery
Record any damage in the courier’s presence and tell your manager immediately.
How to arrange a return
1
Contact your manager
Give the contract number and describe the reason for the return.
2
Provide documents
Your manager will confirm which documents your contract requires.
3
Process coordination
Your manager arranges receipt and inspection of the goods and next steps under the contract terms.
4
Request closed
Following the review, you receive a refund or an exchange in line with the contract terms.
Need to arrange a return?
Contact your manager directly — have your contract number ready.
Yes. Returns and exchanges are possible. Terms, deadlines and procedure are defined by the supply contract. To start a return, contact your manager and give the contract number.
How long do I have to request a return?
Deadlines for return requests are set in the supply contract. Ask your manager about the deadline for your specific delivery.
What do I need to arrange a return?
You need the supply contract number. Once you provide it, your manager will confirm the required documents and organise the rest of the process.
Who pays for return shipping?
Responsibility for return logistics is defined by the supply contract.
Can I exchange goods instead of returning them?
Yes, exchanges are possible. Exchange terms and procedure are recorded in the contract. Contact your manager to arrange it.
What if goods arrive with visible damage?
Contact your manager immediately. Record the damage with photos and video in the courier’s presence. The procedure and each party’s responsibility are defined by the supply contract.
Can I return goods that do not meet my technical requirements?
Return terms for non-conformity with specifications are recorded in the contract. To avoid this, we recommend consulting a manager on tool selection before ordering.
Does Kazakhstan’s consumer protection law apply to returns?
No. All our sales are made exclusively between legal entities (B2B) under supply contracts. Consumer protection law does not apply to these relationships. Return terms are governed entirely by the contract concluded.
