Delivery

We deliver professional tools and equipment throughout the Republic of Kazakhstan — including door-to-door delivery.

Ordering and delivery process

Stage	What happens	Timing
1. Invoice payment	You pay the invoice and send us a scan of the power of attorney	—
2. Dispatch	The goods are handed over to the carrier; your manager sends you everything you need to track the shipment	As agreed with your manager
3. Delivery	The courier delivers the goods together with the waybill	Up to 3 business days (for items in stock)
4. E-invoice	The electronic VAT invoice (ESF) is issued after the waybill is signed	Within 15 days

Free delivery

On orders from 1,000,000 KZT. For smaller orders the delivery cost is included in the invoice.

Pickup in Almaty

Mon – Fri, 09:00–17:00. 34 Nurlan Kapparov St., Lucrum Business Centre.

Door to door

We deliver to the recipient’s door anywhere in Kazakhstan, not just to a terminal.

Urgent shipments

We handle priority shipments when your production line is down.

We deliver across Kazakhstan

We deliver to every region and town in the Republic of Kazakhstan.

AlmatyAstanaShymkentAtyrauAktobeAktauOskemenTarazTaldykorganOralKaragandaKostanayKyzylordaPavlodarPetropavlTurkistanZhezkazganSemeyKokshetauKonaevand more

Details needed for the invoice

When placing an order, please provide the following details of your organisation:

• Organisation name
• BIN
• Registered address
• Bank account number (IIK)
• Bank name
• BIK (bank code)
• Contact phone number

Frequently asked questions

How long does delivery across Kazakhstan take?

For items in stock, delivery anywhere in Kazakhstan takes up to three business days. Ask your manager to confirm availability and lead time for a specific product.

Can I pick up in Almaty, and when?

Pickup is available once the invoice is paid. Opening hours: Monday to Friday, 09:00 to 17:00. Address: 34 Nurlan Kapparov St., Lucrum Business Centre, Almaty.

How much does delivery cost and what does the rate depend on?

Delivery is free on orders from 1,000,000 KZT. For smaller orders the delivery cost is included in the invoice and depends on the destination and the required lead time.

How quickly do you ship after payment?

Once payment is received, you send us a scan of the power of attorney. Goods are dispatched within the time agreed with your manager.

Do you deliver to the door or only to a transport terminal?

We deliver across Kazakhstan, including to the recipient’s door.

How can I track the shipment and who provides the tracking number?

Once the goods leave the warehouse, your manager sends you everything you need to track the shipment.

Which documents come with the delivery?

Your manager issues an invoice to the company details you provide. After payment you send a scan of the power of attorney. The courier delivers the goods with the waybill. The e-invoice (ESF) is issued within 15 days of the waybill being signed. Warranty documents are included with the delivery.

What if the shipment arrives damaged?

Contact your manager immediately. The procedure and each party’s responsibility in such cases are set out in the supply contract.

Do you handle urgent shipments when production is down?

Yes, we handle urgent shipments. If your production is at a standstill and the order needs priority handling, contact your manager directly.

Can I pre-order items that are out of stock?

Yes, pre-orders are available. Your manager will confirm lead times and terms before issuing the invoice.

Questions about delivery?

Contact a manager to confirm the cost and lead time or to place an urgent order.

Phone: +7 (777) 351-55-11

WhatsApp: +7 (747) 479-62-52

Email: sales@proftools.kz